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ease
features
design
support

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Description

B2Chat is a web application designed to enhance customer service for businesses through efficient chat management. By enabling rapid responses to customer inquiries, businesses can manage the necessary number of agents all from a single platform. With B2Chat, you can consolidate chats across multiple channels, including Facebook Messenger, Instagram, LiveChat, Telegram, and WhatsApp. Seize the opportunity to convert every interaction into a sale by streamlining your communication channels; this allows your team to respond to all customer inquiries without the hassle of logging into each platform individually. Boost your response efficiency with pre-set messages, ensuring that both your staff and customers save valuable time. Additionally, you can generate detailed reports on your team's performance, analyze key statistics, and make informed decisions to refine your business strategies for even greater success. This comprehensive approach not only simplifies customer interactions but also empowers businesses to optimize their service delivery.

Description

Enhance your communication efficiency by automating calls and messages through human-like robots, which can significantly cut costs, boost sales, and achieve over a 25% conversion rate in voice interactions without requiring any coding skills. With the innovative DCT solution (Dialogue Contextualization Technology) by Odus.ai, you can virtually eliminate the need for support agents, achieving a remarkable 99% efficiency. This isn't just a promise; you can automate your calls in just two days using our intuitive Dialogue Builder, which only requires you to prepare 30+ questions for each topic. Don't waste valuable time gathering excessive data; the unique modular design of Odus enables you to develop any necessary software integration within a week, whether on our SaaS platform or via an on-premises solution. Additionally, you can create chatbots and explore various possibilities without limitations, available across channels like Web-widget, Messenger, Telegram, Viber, or even your custom mobile app and website widget. You have the flexibility to cancel your subscription at any time, with a simple month-to-month payment commitment. Moreover, benefit from robust analytics that provide insights into scenarios, conversion rates, and dialogue performance, empowering you to refine your strategies effectively. This comprehensive approach ensures that your communication processes are not only automated but also optimized for maximum impact.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger
Telegram
WhatsApp
Amazon Web Services (AWS)
Instagram
LiveChat
Shopify
Stackreaction
Stripe
Viber
Zapier

Integrations

Facebook Messenger
Telegram
WhatsApp
Amazon Web Services (AWS)
Instagram
LiveChat
Shopify
Stackreaction
Stripe
Viber
Zapier

Pricing Details

$80 per month
Free Trial
Free Version

Pricing Details

$45 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

B2Chat

Founded

2017

Country

Colombia

Website

www.b2chat.io

Vendor Details

Company Name

Odus

Founded

2018

Country

United States

Website

odus.ai/

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Alternatives

Alternatives