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support

Description

A virtual PBX functions as a comprehensive service that integrates all company phone numbers into one cohesive network, preserving a complete archive of client interactions and call records. This system not only enhances workflow but also boosts both employee productivity and the quality of customer service. It serves the purpose of optimizing and monitoring how employees engage with clients, while also facilitating interactions through the CRM system. With the ability to analyze the volume and quality of conversations for each employee and the organization as a whole, it helps maintain a consistently high standard of customer support. Users will benefit from a personalized account that contains extensive information about all calls, including total counts, timestamps, durations, recorded conversations, missed calls, and in-depth analytics. The availability of call recordings allows for easy access to any discussion between the manager and the client, which serves as a powerful incentive for employees to enhance their performance. Additionally, this feature streamlines the resolution of disputes and aids in the training of new staff members, ultimately fostering a more effective work environment.

Description

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Allworx Verge
Amazon Connect
AudioCodes Software-Defined Voice Network
ClearPass
Comcast Business VoiceEdge
FreePBX
KANDY
LiveVox
MiVoice Business
Microsoft Dynamics 365
NetFortris Comm-unity
Pipedrive
Podio
Q-Suite
Salesforce
Topbox
UTIP
Zoho CRM
Zultys ZAC

Integrations

Allworx Verge
Amazon Connect
AudioCodes Software-Defined Voice Network
ClearPass
Comcast Business VoiceEdge
FreePBX
KANDY
LiveVox
MiVoice Business
Microsoft Dynamics 365
NetFortris Comm-unity
Pipedrive
Podio
Q-Suite
Salesforce
Topbox
UTIP
Zoho CRM
Zultys ZAC

Pricing Details

$7.93 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Binotel

Founded

2011

Country

Ukraine

Website

www.binotel.ua/

Vendor Details

Company Name

OrecX

Founded

2006

Country

United States

Website

www.orecx.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Alternatives

Alternatives

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