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Average Ratings 424 Ratings

Total
ease
features
design
support

Average Ratings 2 Ratings

Total
ease
features
design
support

Description

CallHub is a digital organizing platform built for political campaigns, nonprofits, advocacy groups, unions, and businesses to scale their outreach through calling, texting, email, and workflow automation. The platform includes Predictive, Power, and Auto Dialers for efficient and personalized calling. Its AI-powered Smart Insights analyze call sentiment, while Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance ensure higher connection and answer rates. CallHub’s texting tools, Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join support SMS/MMS, URL tracking, and automated replies. Workflow automation enables coordinated multi-channel campaigns, and the mobile app empowers volunteers to participate from anywhere. With native integrations for NationBuilder, NGP VAN, Salesforce, and Blackbaud, CallHub ensures seamless data sync across CRMs. The platform is SOC 2, ISO 27001, GDPR, and TCPA compliant. Trusted by over 200,000 campaigns worldwide, CallHub has powered 1 billion calls and 750 million texts, helping organizations connect, mobilize, and win.

Description

NiCE CXone Mpower is a comprehensive AI platform built to transform customer experience operations. It brings together automation, agentic AI, analytics, and orchestration into one unified CX solution. The platform is designed to move organizations from reactive service to proactive, AI-driven engagement. AI agents handle customer intents end to end, reducing effort for both customers and agents. NiCE synthesizes real customer conversations to identify high-impact automation opportunities. Its cloud-native architecture supports scalability, reliability, and enterprise-grade security. Businesses can integrate their existing tools using low-code and no-code capabilities. Real-time and historical insights help leaders make faster, data-driven decisions. The platform supports voice, digital, and self-service channels with AI-enhanced interactions. NiCE CXone Mpower enables organizations to deliver consistent, high-quality experiences at scale.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Balto
CiviCRM
CommunityWFM
Espressive Barista
ExecVision
Expo XT UC Analytics
Firefly
Kore.ai
Mavenoid
NGP VAN
NetSuite CRM
NiCE Employee Engagement Manager (EEM)
Operata
Oracle Cloud CX
PDI
Rake
SmartBots
Verint Workforce Engagement

Integrations

Salesforce
Balto
CiviCRM
CommunityWFM
Espressive Barista
ExecVision
Expo XT UC Analytics
Firefly
Kore.ai
Mavenoid
NGP VAN
NetSuite CRM
NiCE Employee Engagement Manager (EEM)
Operata
Oracle Cloud CX
PDI
Rake
SmartBots
Verint Workforce Engagement

Pricing Details

$0
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CallHub

Founded

2013

Country

United States

Website

callhub.io

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com

Product Features

Bulk SMS

Connect with 10,000 contacts in just a matter of minutes using our Bulk Messaging Service! Effortlessly send SMS and MMS to your entire contact list with CallHub's streamlined mass texting solution. Instantly share important news, event invitations, fundraising requests, and much more. Get started in less than 5 minutes!

Call Center

Introducing a revolutionary Call Center Platform that exponentially increases your calling capacity while significantly reducing costs! Say goodbye to the inefficiencies of manual tasks, busy signals, and unanswered voicemails. Enhance the efficiency, scalability, and dependability of your calls with CallHub. Our user-friendly call center software is designed to simplify your operations.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Political Campaign

Introducing a Robust Unified Solution for Political Campaigns. CallHub presents an extensive digital organizing platform designed for fundraising, voter registration, canvassing, distributed organization, and mobilization efforts. Engage volunteers and voters effectively through dynamic calling, texting, and email campaigns, all seamlessly integrated into a single platform that features automation and built-in integrations.

Campaign Analysis
Conservative
Contact Management
Contribution Tracking
Demographic Data
Donor Targeting
Email Marketing
Event Calendar
Fundraising Management
Mapping
Non-Partisan
Online Payment Processing
Progressive
Staff Management
Volunteer Management
Voter Database

Predictive Dialer

Increase your call volume by three times each hour using predictive dialing, ensuring that agents dedicate more time to engaging with contacts. 1. Link agents exclusively to calls that are answered, bypassing busy signals, invalid numbers, and unanswered calls. 2. The system automatically fine-tunes the dialing pace to minimize the likelihood of dropped calls. 3. Leave voicemails automatically for answering machines. 4. Utilize dynamic branching scripts to enhance the flow of conversations. 5. Accessible for agents through both Mobile and Web applications.

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Voice Broadcasting

Effortlessly broadcast your voice messages to thousands. Create impactful contact lists and foster engagement through captivating voice campaigns!

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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