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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Take charge of your collections with Cogent, a comprehensive on-premise solution for debt collection and case management. The features of Cogent include a robust rules engine, seamless onboarding, effective document management, and efficient calendar management. With the rules engine, users benefit from a variety of predefined rules and criteria designed for thorough data evaluation and assessment. Cogent’s case management tools empower users to systematically handle case records and maintain important dates with ease. Our team of analysts consists of skilled professionals who can discern subtleties in conversation and emotional cues during every interaction. We ensure that call recordings are secured through multiple redundant pathways and have the capability to eliminate sensitive customer data as needed. Our processing and call grading times are among the best in the industry, all while upholding a commitment to quality and meticulous attention to detail. Callcap boasts a team of top-tier developers, allowing us to cater to unique project demands effectively. Furthermore, Callcap pioneered the concept of near real-time call monitoring, introducing a proprietary listening system that enhances oversight and responsiveness. This innovative approach not only elevates the efficiency of call assessments but also significantly improves customer interactions.

Description

We understand that you deserve the flexibility to record and listen to your calls according to your preferences. That's why our RECITE recording solution features 80 customizable widgets and dashboards, 100 levels of replay permissions, 8 different recording modalities, 50 pre-set and adjustable reports, and 4 varieties of built-in storage options. Additionally, it includes screen recording of the agent's desktop, synchronized with audio recordings, providing an all-encompassing view of customer interactions. Our Quality Management tool is designed for quality assurance, enabling the assessment of employee performance, ensuring compliance with corporate standards, and enhancing staff productivity. The Customizable Dashboards feature allows agents, supervisors, and administrators to monitor real-time metrics effectively. Moreover, web-based storage facilitates easy and secure sharing of files via email in .WAV format, making collaboration seamless. With these capabilities, our solution empowers organizations to enhance their communication processes and improve overall service quality.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Blotout
Google Analytics
Meltano
Salesforce
TapClicks

Integrations

Blotout
Google Analytics
Meltano
Salesforce
TapClicks

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Callcap

Founded

2001

Country

United States

Website

www.callcap.com

Vendor Details

Company Name

Numonix

Founded

2013

Country

United States

Website

numonixrecording.com

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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