Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Search data stands out as one of the most potent sources of truth in the marketing realm. Captify employs a suite of proprietary technologies that aggregate, link, and classify billions of real-time search interactions from 2.3 billion consumers, effectively transforming raw consented search data into dynamic audiences, invaluable insights, and enhanced advertiser offerings. Over ten years of experience in machine learning and natural language processing has led us to develop the most sophisticated semantic technology in the industry. Our approach to computational semantics transcends mere search keywords, allowing for a deeper understanding of onsite search data and leveraging contextual nuances to provide a comprehensive perspective on intent in various languages. By integrating real-time consumer search behaviors, Captify facilitates an in-depth, detailed comprehension of the customer journey across diverse profiles, interests, pivotal moments, and intentions—all achieved without depending on third-party cookies. This innovative methodology ensures that marketers can create tailored strategies that resonate with the evolving preferences of their target audience.

Description

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX
MINT
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk

Integrations

Genesys Cloud CX
MINT
NTT Cloud Communications
NiCE Workforce Management (WFM)
Salesforce
TCS BaNCS
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Captify

Founded

2011

Country

United Kingdom

Website

www.captifytechnologies.com/search-intelligence-technologies/

Vendor Details

Company Name

Inbenta

Founded

2005

Country

United States

Website

www.inbenta.com/en/products/search/

Alternatives

Alternatives