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Description
Suite represents a revolutionary approach to Front Office Solutions, integrating essential components like CRM, order management, e-commerce catalogs, and social networking into a single platform. It is designed for the modern, interconnected environment, leveraging Web 2.0 technologies to facilitate dynamic and interactive exchanges among businesses, their clients, and various interest groups. By prioritizing openness through open standards, business models, source codes, and public APIs, Suite actively avoids customer lock-in, allowing users to maintain their existing software, connect with legacy systems, and even utilize older CRM solutions. This next-generation CRM innovation fosters the development of the Extended Enterprise, a framework where businesses collaborate not just with suppliers and customers, but also with resellers, distributors, franchisees, and agents. With the Suite platform, Extended Enterprises can effectively extend their services beyond the core business, enabling support for dealer channels, franchise networks, and affiliate marketing initiatives. This holistic approach enhances operational efficiency and drives growth across all facets of the enterprise ecosystem.
Description
Regardless of whether you're a well-established franchise organization, a startup contemplating expansion through franchising, or a budding franchisor with several franchise units, the franchise management software developed by FranchiseSoft is designed to boost your sales, enhance customer and franchisee satisfaction, and provide comprehensive reporting and oversight for both franchisors and franchisees. The platform allows you to create and manage custom surveys, offering analytical reports that can be utilized by both parties effectively. It also supports various departments by facilitating the escalation of support tickets and includes a dashboard to track all franchisee inquiries, alongside detailed reporting for thorough analytics. Additionally, franchisors benefit from a Call Center feature that assists in managing customer interactions for franchisees, who, in turn, can generate quotes, schedule appointments, and issue invoices to their clients. Furthermore, FranchiseSoft offers mobile applications for field representatives on both iOS and Android platforms, ensuring that all stakeholders remain connected and efficient while on the go. This innovative software ultimately empowers both franchisors and franchisees to streamline their operations and achieve greater success together.
API Access
Has API
API Access
Has API
Integrations
Authorize.Net
Dropbox
Franpos POS System
PayPal
QuickBooks Online
QuickBooks Online Advanced
Integrations
Authorize.Net
Dropbox
Franpos POS System
PayPal
QuickBooks Online
QuickBooks Online Advanced
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Concursive
Founded
2000
Country
United States
Website
www.concursive.com/concoursesuite.shtml
Vendor Details
Company Name
FranchiseSoft
Founded
2015
Country
Canada
Website
franchisesoft.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Franchise Management
Appointment Scheduling
Automatic Re-ordering
CRM
Commission Management
Construction Tracker
Contract Management & Signature
Franchise Intranet
Job Scheduling
LMS / Training
Marketing
Onboarding
Online Store
Reputation Management
Website Manager