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Description
ContactSwing is a AI Voice Agent which makes and answers calls like a human. It is a 24/7 AI Calling Solution that does not require a code.
Our intelligent AI-based call system ensures that no inquiry is left unanswered and captures all inbound interest.
Our AI call assistant instantly answers inquiries and sets up appointments, allowing your business to run 24/7.
Our AI Phone Agent automates repetitive tasks such as follow-ups and scheduling, answering FAQs etc., saving time.
ContactSwing AI Agents allow you to:
Answer and make calls 24/7
Book Appointments Effortlessly
Follow up with leads
Integrate your CRM/ATS.
Send Bulk SMS using SMS AI Agent
Email AI Agent allows you to respond to emails.
Description
Verint CX Automation is an advanced platform driven by artificial intelligence that facilitates the automation of customer experience workflows for contact centers and businesses, streamlining interactions across various channels such as website chat, phone systems, email, social media, and follow-up communications to enhance the overall customer journey while simultaneously lowering operational costs. This system employs conversational AI and bots to support human agents by managing routine tasks, such as addressing frequently asked questions, directing calls, summarizing conversations, providing post-call reports, and organizing feedback, which allows human employees to concentrate on more intricate challenges. With its flexible and modular design, organizations can utilize only the features they require, integrating effortlessly with their current contact center setups or customer relationship management systems without needing extensive modifications. Additionally, Verint CX Automation provides capabilities for real-time data gathering, analytics, and insights, empowering businesses to effectively track and assess customer interactions for continuous improvement. This comprehensive approach not only optimizes efficiency but also enhances the quality of service delivered to customers.
API Access
Has API
API Access
Has API
Integrations
Cartesia Sonic
Deepgram
ElevenLabs
Gmail
HubSpot CRM
OpenAI
Operata
SendGrid
Twilio
Integrations
Cartesia Sonic
Deepgram
ElevenLabs
Gmail
HubSpot CRM
OpenAI
Operata
SendGrid
Twilio
Pricing Details
$25/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ContactSwing
Founded
2023
Country
United States
Website
www.contactswing.ai/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/cx-automation/
Product Features
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
