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Description
Engaging customers has become more intricate as they demand personalized, consistent, and relevant interactions with brands across various platforms. While your customer engagement system should facilitate this process, many existing solutions are cumbersome and fail to fulfill the need for tailored interactions. A significant number of these platforms struggle to integrate essential information from different organizational data silos, which is crucial for responding to customer inquiries in real time across all channels. Pega Marketing represents a pivotal advancement in the landscape of customer engagement platforms. By incorporating advanced customer analytics and real-time business rules, Pega continuously assesses the context of every customer interaction, suggesting the most suitable offer, content, channel, and action to pursue. Utilizing Pega enables you to forge stronger relationships with your customers, shifting from mere segmentation strategies to a comprehensive approach to customer experience across all channels, thereby enhancing overall satisfaction and loyalty. Moreover, this innovative platform empowers businesses to adapt swiftly to changing customer needs and preferences, ensuring a more dynamic and responsive engagement strategy.
Description
Pega RPA is a robust robotic process automation platform designed to help enterprises automate manual and repetitive business processes. It supports both unattended automation, where bots run independently in the background, and attended automation, where digital assistants support employees in real time. The platform allows organizations to bridge gaps between legacy systems without relying on complex integrations or APIs. With Robot Studio, users can design, test, and deploy automation workflows using a low-code interface, making development faster and more accessible. Robot Manager provides centralized control for monitoring bot performance, managing workloads, and ensuring smooth operations. Pega RPA also includes self-healing capabilities that allow bots to adapt to changes and minimize disruptions. By integrating with Pega’s broader AI-powered platform, it enables intelligent automation across workflows and processes. The solution enhances productivity by freeing employees from repetitive tasks and allowing them to focus on higher-value work. It also ensures compliance and governance through enterprise-grade controls. Overall, Pega RPA empowers organizations to scale automation efficiently while modernizing operations.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Pegasystems
Founded
1983
Country
United States
Website
www.pega.com/customer-engagement-platform
Vendor Details
Company Name
Pegasystems
Founded
1983
Country
United States
Website
www.pega.com/products/platform/robotic-process-automation
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Product Features
Robotic Process Automation (RPA)
Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation
