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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DealerPeak made its debut in the automotive industry in 1999 by launching a Lead Collection Management system that spanned 17 locations. Today, we specialize in mobile CRM solutions tailored for car dealerships of all sizes. Our clientele ranges from independently operated used car dealerships to large enterprise-level operations worldwide. Our dedicated technical team consistently seeks innovative solutions, enhancing our clients' capabilities to attract more customers to their dealerships. As a result of these efforts, our clients are able to sell more vehicles and significantly enhance the customer experience. The DealerPeak Evolution encompasses a range of personalized auto dealer desking software and mobile CRM solutions. Each platform has been meticulously crafted to cater to various dealership types, sizes, and scopes. Whether you run a small-town dealership with just a handful of employees or oversee multiple franchise locations, we have designed a CRM software solution that meets your specific requirements. Ultimately, our commitment to innovation and customization ensures that every dealership can thrive in a competitive market.

Description

Toma is an innovative AI platform designed to create customized voice agents specifically for automotive dealerships, streamlining essential tasks like appointment scheduling, customer support, parts requests, and recall notifications while functioning as an always-available virtual team member. This advanced system offers comprehensive receptionist functionalities, managing incoming calls around the clock, confirming and rescheduling service appointments, transferring calls as necessary, and addressing complicated issues with appropriate escalation. Furthermore, Toma proactively initiates outbound campaigns, such as recall notifications, sends reminders for appointments to minimize no-show rates, and gathers detailed caller information like vehicle specifications or part identifiers to provide to dealership staff. By integrating seamlessly with dealership management software, Toma accesses real-time data, allowing for fluid, low-latency conversations that are informed by the dealership's current inventory, service options, and operational processes. This integration not only enhances customer interaction but also optimizes workflow efficiency within the dealership environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DealerPeak

Founded

1999

Country

United States

Website

www.dealerpeak.com

Vendor Details

Company Name

Toma

Founded

2024

Country

United States

Website

www.toma.com

Product Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Product Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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