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Description
General Magic is a specialized AI messaging solution tailored for the insurance sector, allowing firms to streamline customer workflows via SMS and other messaging platforms. By utilizing AI agents that can manage tasks such as quoting, renewals, policy adjustments, and claims updates in real-time, it enables insurers to execute essential operations through straightforward text conversations rather than relying on phone calls or web portals. The platform seamlessly connects with various systems, including policy, quote, claims, and CRM, through APIs, ensuring that dialogues are supported by up-to-date insurance data while automatically refreshing records as processes advance. Furthermore, it tracks every interaction with customers and assesses users based on intent, frustration levels, and the potential for churn, providing insights that help teams identify when intervention might be necessary. The central feature of the platform, known as Cell, effectively converts customer inquiries into actionable steps across fundamental insurance systems, proactively requesting any missing details and automating follow-up communications to enhance customer engagement. This innovative approach not only improves efficiency but also elevates the overall customer experience within the insurance landscape.
Description
Rehash is an innovative low-code insurance platform specifically crafted to expedite digital transformation within the insurance sector. It provides a range of ready-to-use features, such as engaging customer journeys, advanced rule and journey engines, and adaptable web components, which empower insurers to swiftly implement direct-to-consumer models while improving customer experiences throughout the entire process from issuance to payout. The platform is designed to handle various question formats, including numeric, text, dropdowns, checkboxes, and radio buttons, which helps create well-organized questionnaires that gather essential information without overwhelming users. Rehash's robust quoting engine can function with Excel-based rate files or established APIs, streamlining the quote generation process so that customers can easily calculate their needs and obtain relevant quotes quickly. In addition, the platform includes co-browsing features along with integrated live chat and call support, ensuring users receive assistance when needed. This combination of capabilities makes Rehash an essential tool for insurers aiming to modernize their operations and foster better customer relationships.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
General Magic
Country
United States
Website
generalmagic.inc/
Vendor Details
Company Name
QBurst
Founded
2004
Country
United States
Website
www.qburst.com/en-us/products/rehash/