Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
MachPanel serves as a comprehensive Multi-Cloud Service Orchestration and Delivery Platform designed for Telcos, Hosting Providers, and Enterprises. This platform facilitates the aggregation, provisioning, automation, billing, and support of Microsoft Cloud and on-premises enterprise applications via a robust, fully responsive, and user-friendly web interface. By streamlining processes, it presents a remarkable chance to automate and expand Microsoft Cloud businesses, simplifying billing ownership and control for both Direct and Indirect CSP partners. Additionally, MachPanel empowers Microsoft CSP Direct Partners to effectively showcase, bundle, and market their Office 365 and Microsoft Azure services through a personalized white-labeled marketplace, ensuring success through thorough automation. Furthermore, it is recognized as a Microsoft Validated Multi-tenant Control Panel for Exchange, compatible with all versions of Microsoft Exchange, Skype for Business, Dynamics 365, SharePoint, Hyper-V, Windows Web Hosting, and Active Directory Synchronization, making it an essential tool for businesses looking to enhance their cloud service offerings. Its extensive capabilities not only streamline operations but also provide partners with a competitive edge in the rapidly evolving cloud landscape.
Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Hyper-V
Microsoft SharePoint
Skype
Integrations
Active Directory
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Hyper-V
Microsoft SharePoint
Skype
Pricing Details
$100 per month
Free Trial
Free Version
Pricing Details
$49 user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
MachSol
Country
United States
Website
www.machsol.com
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Product Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
SaaS Management
License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management
Product Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval