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Description
Provide a versatile payment option that caters to the diverse needs of your merchants across various channels and markets. The bond between banks and their merchant clients is weakening as new competitors emerge, seeking to capture your customers' interest. Position your brand and enhance customer relationships by implementing your own payment gateway solution, backed by Mastercard Payment Gateway Services. This unified approach addresses the needs of all merchants, regardless of their size. Facilitate essential global merchant clients who require access to markets that are currently unsupported. Whether transactions occur in-person, online, or through mobile and wearable devices, our comprehensive payment gateway services equip your merchants with a robust payment strategy tailored for their operations. In a constantly evolving global payments environment, it is crucial to provide your customers with cutting-edge payment strategies. Additionally, leverage a sophisticated, multi-layered defense system against fraud, employing advanced analytics and innovative measures to minimize fraudulent transactions effectively. By doing so, you not only protect your merchants but also build trust and loyalty in the marketplace.
Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat Sign
Checkmaxx
Fusion Markets
Hellgate
Imprint
Inai
Kody
Latitude
LoanPro
NextPax
Integrations
Adobe Acrobat Sign
Checkmaxx
Fusion Markets
Hellgate
Imprint
Inai
Kody
Latitude
LoanPro
NextPax
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1,499 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mastercard
Country
United States
Website
www.mastercard.com/gateway/partner/white-label.html
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Product Features
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
