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Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
Description
To create a fluid and uninterrupted customer experience, it is essential to implement advanced payment optimization tailored specifically to the requirements of your business. Leverage innovative payment technology that accommodates various alternative payment methods, ensuring that even the most discerning clients are satisfied. A high-risk merchant account serves as a contractual agreement between the merchant and their bank, granting the necessary legal authorization to process credit card transactions online. Additionally, this account facilitates the acceptance of wire transfers, E-wallet transactions, cryptocurrencies, debit cards, and international payment options chosen by the merchant. To acquire a high-risk merchant account, one must complete an application form. Upon approval by a payment service provider, the merchant is granted access to a payment gateway, which is the software that enables online payment processing. This type of merchant account is crucial for high-risk businesses looking to accept payments through digital channels. Understanding the criteria that classify your business as high-risk can help in navigating the complexities of payment processing, so it’s advisable to review the list of high-risk industries provided. By doing so, businesses can better prepare themselves for the challenges and requirements associated with high-risk merchant accounts.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat Sign
Hyperise
Klarna
LiveChat
Microsoft Outlook
NMI Merchant Central
Paysafe
Refold
Sofort
UnionPay
Integrations
Adobe Acrobat Sign
Hyperise
Klarna
LiveChat
Microsoft Outlook
NMI Merchant Central
Paysafe
Refold
Sofort
UnionPay
Pricing Details
$1,499 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Vendor Details
Company Name
PaySpace Processing
Founded
2009
Country
Latvia
Website
payspacelv.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
Payment Gateways
ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture
