Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
Description
VeriSpeak's voice identification technology is tailored for developers and integrators working within biometric systems. Its text-dependent speaker recognition algorithm enhances system security by verifying both the voice and the phrase's authenticity. The system allows for voiceprint templates to be matched in two modes: 1-to-1 for verification and 1-to-many for identification. Offered as a software development kit, it facilitates the creation of both stand-alone and network-based speaker recognition applications across Microsoft Windows, Linux, macOS, iOS, and Android platforms. The text-dependent algorithm is particularly effective in preventing unauthorized access by utilizing a user's voice that may have been covertly recorded. It employs two-factor authentication by confirming the authenticity of voice biometrics alongside a pass-phrase. Regular microphones and smartphones are perfectly adequate for capturing user voices, making it accessible for various applications. This multiplatform SDK supports a variety of programming languages, ensuring versatility in development. The solutions come at competitive prices, with flexible licensing options and complimentary customer support, making it an attractive choice for developers looking to implement secure voice recognition systems.
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
MySQL
Oracle Cloud Infrastructure
PostgreSQL
SQLite
Integrations
Genesys Cloud CX
MySQL
Oracle Cloud Infrastructure
PostgreSQL
SQLite
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€339 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
Vendor Details
Company Name
NEUROtechnology
Country
Lithuania
Website
www.neurotechnology.com/verispeak.html