Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oracle Intelligent Advisor empowers service agents to provide accurate and tailored guidance to every customer. This innovative decision automation tool enables business users to set up rules, ensuring that the advice given is consistent and clear, thereby enhancing the efficiency and personalization of customer service. It allows customers to independently tackle both straightforward and intricate problems. By employing intelligent online interviews, users receive customized advice suited to their individual needs. Business users are empowered to configure this advice seamlessly, using either a web browser or a desktop development application. Additionally, it allows these users to create and oversee rules without needing to involve a programmer. With the ability to easily develop and implement decision-making services directly in a web browser, there is no requirement for installing or managing a separate desktop tool. Furthermore, this solution centralizes the unique application logic, making it simple to share decision-making rules with all relevant stakeholders. In this way, Oracle Intelligent Advisor not only enhances service efficiency but also fosters collaboration among teams.
Description
The Prioritization Helper is a decision-making application within Salesforce that utilizes mathematical models to arrive at the most logical outcomes. This tool allows both internal and external users to make informed group or individual decisions that reduce bias while also keeping a record of results for future reference. As a fully integrated Salesforce solution built on the Lightning Framework, it employs Pairwise Comparisons for making significant business choices that may involve feedback from various stakeholders. This innovative approach can effectively replace conventional polls or in-person voting during meetings. By inviting all relevant stakeholders to express their opinions on the most crucial criteria and rate the available options accordingly, it fosters well-informed group decisions. It is particularly useful for high-stakes choices such as selecting software, hiring new personnel, or determining which events to sponsor. Additionally, stakeholders who might not have direct access to Salesforce can still provide valuable input on these decisions, ensuring a comprehensive perspective is considered. This feature enhances collaboration and decision-making efficacy across diverse teams.
API Access
Has API
API Access
Has API
Integrations
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
Salesforce
Integrations
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/cx/service/intelligent-advisor/
Vendor Details
Company Name
Passage Technology
Founded
2008
Country
United States
Website
www.passagetechnology.com/prioritization-helper-overview
Product Features
Decision Support
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control
Product Features
Decision Support
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control