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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Oracle Intelligent Advisor empowers service agents to provide accurate and tailored guidance to every customer. This innovative decision automation tool enables business users to set up rules, ensuring that the advice given is consistent and clear, thereby enhancing the efficiency and personalization of customer service. It allows customers to independently tackle both straightforward and intricate problems. By employing intelligent online interviews, users receive customized advice suited to their individual needs. Business users are empowered to configure this advice seamlessly, using either a web browser or a desktop development application. Additionally, it allows these users to create and oversee rules without needing to involve a programmer. With the ability to easily develop and implement decision-making services directly in a web browser, there is no requirement for installing or managing a separate desktop tool. Furthermore, this solution centralizes the unique application logic, making it simple to share decision-making rules with all relevant stakeholders. In this way, Oracle Intelligent Advisor not only enhances service efficiency but also fosters collaboration among teams.

Description

The Prioritization Helper is a decision-making application within Salesforce that utilizes mathematical models to arrive at the most logical outcomes. This tool allows both internal and external users to make informed group or individual decisions that reduce bias while also keeping a record of results for future reference. As a fully integrated Salesforce solution built on the Lightning Framework, it employs Pairwise Comparisons for making significant business choices that may involve feedback from various stakeholders. This innovative approach can effectively replace conventional polls or in-person voting during meetings. By inviting all relevant stakeholders to express their opinions on the most crucial criteria and rate the available options accordingly, it fosters well-informed group decisions. It is particularly useful for high-stakes choices such as selecting software, hiring new personnel, or determining which events to sponsor. Additionally, stakeholders who might not have direct access to Salesforce can still provide valuable input on these decisions, ensuring a comprehensive perspective is considered. This feature enhances collaboration and decision-making efficacy across diverse teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
Salesforce

Integrations

Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/cx/service/intelligent-advisor/

Vendor Details

Company Name

Passage Technology

Founded

2008

Country

United States

Website

www.passagetechnology.com/prioritization-helper-overview

Product Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

Product Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

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