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Description
ParcelWILL is CWILL’s all-in-one post-purchase management platform designed to transform how Shopify DTC brands handle fulfillment and returns. Previously known as ParcelPanel, the updated solution unifies order tracking, automated returns, and shipping protection under one dashboard. Merchants can replace generic carrier pages with branded tracking experiences that reduce “Where is my order?” inquiries by up to 75%. Automated notifications and real-time updates keep customers informed, building trust and driving repeat purchases. The returns and exchanges system prioritizes exchange-first workflows, helping brands recover lost revenue instead of issuing refunds. A self-service portal reduces manual support workload while streamlining operations for internal teams. Shipping protection options at checkout safeguard margins and resolve claims quickly, minimizing friction. ParcelWILL integrates with 50+ Shopify apps and supports 1,400+ global carriers for comprehensive tracking coverage. Built for Shopify certification ensures security, performance, and seamless compatibility. With measurable improvements in retention and repeat sales, ParcelWILL turns post-purchase moments into long-term revenue opportunities.
Description
WeSupply Labs assists merchants in providing the best customer experience after selling online. They offer integrated services that ensure a smooth experience for end-users.
Summary of Features:
Notifications proactive about delivery status
Tracking Packages
RMA & Returns
Store Locator with complete SEO schemas and Social Integration
Pickup & Curbside in Store for Ecommerce, ERP, and POS Connectivity
Based on historical processing and delivery, the Delivery Estimate Algorithm
Survey on Customer Satisfaction Score and Net Promoter Score
Analytics & Statistics for data-driven decisions
Branded Tracking Page to provide a premium self-service tracking experience
Integrations
Magento 2 - Complete integration from Order Tracking to Returns, Store Pickup and Store Pickup
Shopify - Complete integration with Order Tracking and Returns
BigCommerce - Integration from Zapier App Order Tracking
Celigo - Netsuite – Full integration via Celigo
API Access
Has API
API Access
Has API
Integrations
Axis LMS
Klaviyo
Shopify
BigCommerce
DSers
Dianxiaomi
EComposer
Flits
Judge.me
Loox
Integrations
Axis LMS
Klaviyo
Shopify
BigCommerce
DSers
Dianxiaomi
EComposer
Flits
Judge.me
Loox
Pricing Details
$11 per month
Free Trial
Free Version
Pricing Details
$0.03/shipment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CWILL
Founded
2014
Country
United States
Website
www.cwill.com/parcelwill/
Vendor Details
Company Name
WeSupply Labs
Founded
2008
Country
United States
Website
bit.ly/2YUJ06y
Product Features
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Product Features
Delivery Management
Customer Portal
Dispatch Management
Driver ETA
Driver Management
For Courier Services
For Freight
For Restaurants
Order Tracking
Routing
Scheduling
Signature Capture
Surveys & Feedback
Order Fulfillment
Choose Shipping Service
Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Recycling
Returns Management
Supply Chain Management
eCommerce Integration
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Returns Management
3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection
Shipment Tracking
Alerts/Notifications
Delivery Estimate
For Freight
For eCommerce
Status Tracking
Website Integration
Shipping
Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management
Shopping Cart
Abandoned Cart Saver
Catalog Management
Credit Card Processing
Discount / Coupon Management
Inventory Control
Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management
Tax Management