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Description

"Rander" represents an innovative suite of computer telephony integration (CTI) applications that seamlessly merge the functionalities of telephones and computers. This software offers comprehensive control and monitoring capabilities for PBX systems including Panasonic, Avaya, Samsung, and Asterisk. With "Rander," users gain real-time oversight of the status of all station lines and enable operators to supervise all employee conversations effectively. When a call comes in, "Rander" instantly identifies the caller by cross-referencing the phone number with the contact list, displaying the name on the screen simultaneously with the incoming call. Additionally, "Rander" keeps a thorough record of calls, storing this information in a centralized database, allowing users to review their call history for any specified period while enabling operators to monitor calls across all lines. Moreover, "Rander" simplifies access to essential features of the PBX systems, such as call forwarding, interception, and notifications, eliminating the need to remember complex codes for these functions. This efficiency not only enhances productivity but also streamlines communication processes within an organization.

Description

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel