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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.

Description

Fire operations, regardless of their scale, involve intricate procedures and strict regulations. The process of reporting incidents merely scratches the surface of what is required. Beyond this, tasks such as patient care, managing personnel, securing fire inspection permits, and organizing vehicle assignments all demand thorough documentation and adherence to compliance standards. ZOLL® Fire Reports stands out as a cloud-based fire records management system (RMS) that allows fire departments to oversee every facet of their daily operations through a unified platform. This eliminates the need for redundant data entry across various applications, ultimately saving time, minimizing mistakes, and enabling focus on essential priorities like crew safety, life-saving efforts, and enhanced outcomes. By aggregating data from diverse sources, ZOLL Fire Reports seamlessly integrates insights from inspectors, EMS personnel, and incident commanders, ensuring compliance with NFIRS and HIPAA while facilitating NFORS analytics. Moreover, the software can be tailored to gather and analyze data that is specifically relevant to the unique requirements of each department, making it a versatile tool. Such customization not only enhances operational efficiency but also empowers departments to adapt to evolving challenges in the field.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RTI Software

Website

www.rti-software.com/webfirst.html

Vendor Details

Company Name

ZOLL Data Systems

Founded

1980

Country

United States

Website

www.zolldata.com/fire-software/records-management

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Fire Department

Custom Map Views
Equipment Tracking
Event Calendar
Facility Pre-planning Data
In-Vehicle Navigation
Incident Response Checklists
Pictometry Imagery
Scheduling
Search

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