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Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
Description
Zapper Edge is a cloud-native, enterprise-grade Managed File Transfer (MFT) solution crafted to facilitate secure, compliant, and efficient file transfers among partners, vendors, and applications. Functioning as the command center for file management, it upholds zero-trust security principles, implements role-based access control (RBAC) with a defense-in-depth strategy, and incorporates single sign-on (SSO), PGP encryption, customer-managed keys (CMK), and governance based on policies. The platform is equipped to handle Data Lifecycle Management and Data Loss Protection, allowing users to upload, download, preview, delete files, and perform bulk operations while ensuring detailed access control and immutable audit trails. Additionally, it features SIEM-enabled incident reporting and real-time monitoring capabilities, which provide essential visibility for swift detection, investigation, and compliance documentation. Designed with Azure in mind, Zapper Edge boasts rapid performance, the ability to scale horizontally, effortless deployment, and integrated data residency controls. Moreover, it includes an AI Agent Orchestration layer that supports governed API-based data access and features a RAG Foundry, facilitating the creation of micro-level, sanctioned data subsets for secure and efficient retrieval. This comprehensive suite of tools makes Zapper Edge a robust choice for organizations seeking to enhance their file transfer security and operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Amazon RDS
Amazon S3
Azure Database for PostgreSQL
Azure SQL Managed Instance
Integrations
Amazon RDS
Amazon S3
Azure Database for PostgreSQL
Azure SQL Managed Instance
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$249/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Vendor Details
Company Name
Zapper Edge
Founded
2025
Country
United States
Website
www.zapperedge.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Managed File Transfer (MFT)
API Integration
Authentication / Auditing
Compression
Data Sharing
Data Transmission Protocol Integration
Database Management
Encryption Support
Fail-Over / Load Balancing