Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
Description
ePortPass™ is a cloud-driven mobile platform that empowers security teams to effectively manage and limit access to various areas within a facility in an intuitive and straightforward manner. While we provide an extensive array of access control solutions, our services extend well beyond just the entry points. From surveillance systems and alert sensors to conducting security patrols and generating comprehensive reports, our offerings encompass a broad spectrum of security responsibilities. ePortPass™ facilitates the streamlined oversight of security operations, offering real-time visibility that is essential in today's increasingly vigilant security landscape. This creates a common operating picture (COP) that showcases activities and incidents across single or multiple sites, which is vital for timely decision-making. Additionally, we offer live video feeds, geo-location mapping capabilities, and instant messaging services powered by both sensor technology and on-site security personnel, ensuring that critical information is readily shared among the security team. This holistic approach enhances overall situational awareness and coordination among security staff.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Vendor Details
Company Name
ePortation
Founded
2000
Country
United States
Website
www.eportation.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Physical Security
Checkpoint Tracking
Customer Management
Data Collection
Event Management
Incident Management
Investigation Management
Multiple Alarm Queues