Best Business Intelligence Software for Avaya Aura

Our namesake product, Minitab Statistical Software, leads the way in data analysis with the power to visualize, analyze and harness your data to gain insights and solve your toughest challenges. Access trusted, proven and modern analytics combined with dynamic visualizations to empower you and your decisions. The latest version of Minitab Statistical Software includes access to Minitab on the cloud so you can analyze from anywhere, and Graph Builder, our new interactive tool to instantly create multiple graph options at once. Minitab offers modules for Predictive Analytics and Healthcare to boost your analytics even further. Available in 8 languages: English, Chinese, French, German, Japanese, Korean, Spanish, and Portuguese. For 50 years, Minitab has helped thousands of companies and institutions spot trends, solve problems, and discover valuable insights in their data through our comprehensive, best-in-class suite of data analysis and process improvement tools.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.