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ease
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design
support

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ease
features
design
support

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Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

Description

Establish trust, clarity, and safety through a unified platform designed for businesses eager to modernize and streamline their risk management processes. This top-tier solution integrates Orbit Intelligence, Orbit Diligence, and Orbit Security, catering to diverse organizational needs. Orbit Intelligence provides a comprehensive view of your risk environment, offering insights gathered from various facets of the platform. It consolidates risk evaluations, relevant data, and news pertaining to your collection of monitored entities. By automating due diligence questionnaires (DDQ) and requests for information (RFI), you can address a myriad of scenarios while optimizing resource allocation. With access to a repository of pre-prepared questionnaires and risk frameworks, your team will save time and effort. Additionally, Orbit Security Ratings present a robust, automated method for consistently assessing the cyber security stance of both your organization and its essential third-party partners, utilizing analytics driven by data to bolster the safety of your operational ecosystem. This comprehensive approach not only enhances security but also promotes a proactive stance in risk management.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Chaport
Chatra
Collect.chat
Continually
Crisp
Drift
Facebook Messenger
Freshchat
Freshdesk
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
HubSpot Customer Platform
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

Integrations

Chaport
Chatra
Collect.chat
Continually
Crisp
Drift
Facebook Messenger
Freshchat
Freshdesk
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
HubSpot Customer Platform
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

Pricing Details

$25 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Vendor Details

Company Name

Thomas Murray

Founded

1996

Country

United Kingdom

Website

thomasmurray.com/platform/orbit-risk

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

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