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Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
Description
Establish trust, clarity, and safety through a unified platform designed for businesses eager to modernize and streamline their risk management processes. This top-tier solution integrates Orbit Intelligence, Orbit Diligence, and Orbit Security, catering to diverse organizational needs. Orbit Intelligence provides a comprehensive view of your risk environment, offering insights gathered from various facets of the platform. It consolidates risk evaluations, relevant data, and news pertaining to your collection of monitored entities. By automating due diligence questionnaires (DDQ) and requests for information (RFI), you can address a myriad of scenarios while optimizing resource allocation. With access to a repository of pre-prepared questionnaires and risk frameworks, your team will save time and effort. Additionally, Orbit Security Ratings present a robust, automated method for consistently assessing the cyber security stance of both your organization and its essential third-party partners, utilizing analytics driven by data to bolster the safety of your operational ecosystem. This comprehensive approach not only enhances security but also promotes a proactive stance in risk management.
API Access
Has API
API Access
Has API
Integrations
Chaport
Chatra
Collect.chat
Continually
Crisp
Drift
Facebook Messenger
Freshchat
Freshdesk
Gorgias
Integrations
Chaport
Chatra
Collect.chat
Continually
Crisp
Drift
Facebook Messenger
Freshchat
Freshdesk
Gorgias
Pricing Details
$25 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HelpShelf
Country
United Kingdom
Website
helpshelf.co
Vendor Details
Company Name
Thomas Murray
Founded
1996
Country
United Kingdom
Website
thomasmurray.com/platform/orbit-risk
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment