HelpShelf Description
HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.
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ShelfSync
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Pricing
Pricing Starts At:
$25 per month
Integrations
Company Details
Company:
HelpShelf
Headquarters:
United Kingdom
Website:
helpshelf.co
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Webinars
Customer Support
Business Hours
Online Support
HelpShelf Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
HelpShelf User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Cool software for a help center. Date: Apr 21 2020
Summary: Overall it's very good and reliable to use on any website if you want to showcase all the ways to provide support to users.
Positive: Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.
Negative: I wish there was more integration options available for live chat.
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