qTest
Software testing must be centrally managed and visible from conception to production in order to make software releases more secure and faster. Tricentis qTest enables teams to collaborate and ship faster, with less risk, by unifying, managing, and scaling testing across the enterprise. Robust testing includes a variety of testing tools, teams, test types, and testing methods. Tricentis qTest combines them all so that teams can release more confidently and reduce risk. It also helps identify opportunities to move faster - collectively. Automate more testing, increase the release velocity, and bring together teams throughout the software development process. Native DevOps integrations such as Jira, Jenkins and GitHub keep QA and development in sync. With a full audit trail, trace defects and tests back to development and requirements. Align teams with cross-project reporting.
Learn more
QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
Learn more
The Manual Works Prompter
The Manual Works Prompter is a compact, standalone HTML application that transforms any computer into a prompter similar to those utilized by professionals in television, radio, and public speaking. Have you ever found yourself needing to read a script for a particular purpose? Would it make the task easier if the text smoothly scrolled in front of you like a typical teleprompter or autocue system? If so, The Manual Works Prompter is the perfect solution! This tool enables you to load, edit, and save scripts as simple TXT files. Just remember to keep your scripts in the same folder as the Prompter HTA file, referred to as the Prompter directory. For those who are adventurous or have some HTML knowledge, you can incorporate various HTML tags that the Prompter will recognize and display appropriately. Comprehensive information can be found in the provided documentation. The Manual Works Prompter is available in two variants: a MINI version suitable for general tasks and a full-screen video prompter designed for more specialized uses, making it versatile for different situations. This flexibility allows users to choose the best format that suits their specific needs and preferences.
Learn more
Clari Copilot
Clari Copilot (previously Wingman) transforms your revenue team by enabling them to win every revenue-critical situation.
Clari Copilot’s conversation intelligence platform gives reps and managers everything they need to compete fiercely and spot revenue leaks. They can also close deals faster.
Clari Copilot and Clari together give you everything you need to manage revenue on a single platform. Clari Copilot stores your conversation data right where your sales team is working, Clari.
Clari Copilot is used by top sales teams from Chargebee, Oktopost and Properly Homes to manage their revenue.
Learn more
