Desk.Help Description
Effortless Help Desk Software! Deliver instant support to your customers with minimal effort. Set up a help desk and knowledge base in just minutes!
Our platform eliminates the hassle of traditional help desk setups, offering a user-friendly and intuitive experience - no technical expertise required.
Easily manage and update content to keep your customers informed. Organize FAQs, share vital documentation, define terms with a glossary, and provide guidance with videos. A centralized solution designed to streamline customer support!
Desk.Help Alternatives
ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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Freshservice
Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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Web Tracks
Web Tracks by Gritware can be used to manage your IT assets and help desk. Web Tracks is browser-based and simple to use. It allows IT professionals to easily assign tasks and help desk tickets, track peripherals and software licensing and track IT expenditures. You can also create reports on help desk, inventory and purchasing. Web Tracks comes in two versions: Standard and Enterprise.
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LiveHelpNow
LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand!
• A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more.
• HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption
• Quick and easy installation. No setup fees or contracts.
• Free 30-day trial
• Free training and 24/7 support
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Pricing
Pricing Starts At:
Free
Free Version:
Yes
Integrations
Company Details
Company:
ReVerve Marketing
Year Founded:
2016
Headquarters:
United States
Website:
desk.help
Media
Help Center
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Webinars
Training Videos
Customer Support
Online Support
Desk.Help Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Desk.Help User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Easy and practical Date: Dec 21 2024
Summary: Nice software, does what it claims. It was easy to sign up and easy to setup. There are not a ton of options for automation, however, it's not really needed. You can manage your customer tickets with ease. Content creation and organization are easy.
Positive: Simple interface and straightforward operation
Very fast setup
Responsive operation
Works on mobileNegative: No AI features
Read More...
Nice help center template, I was able to customize colors and text but was not able to change to a different style
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